E Banking

Internet Banking Login Help

Some of the most common problems with Internet Banking login are listed below. You may also Contact Us for personal assistance.

I can't remember my password.

Click on the "Contact Us" and then on "Email" to send us a secure message indicating that you cannot remember your password. Include your name and User ID. If your email address does not match what we have on file, or you have not provided your email to us previously, we will also need your Privacy Code before we can reset your password. If you cannot remember your Privacy Code, please call customer service or your nearest branch office.

I can't remember my password or my User ID

Click on the "Contact Us" and then on "Email" to send us a secure message indicating the problem. Include your name and one of your account numbers. If your email address does not match what we have on file, or you have not provided your email to us previously, we will also need your Privacy Code before we can reset your password. If you cannot remember your Privacy Code, please call customer service or your nearest branch office.

(Please do not re-enroll because, if you do, you will lose any data that you have entered into your profile including Bill Pay or funds transfer information.)

When I login to Internet Banking, I immediately get a message that my session has expired.

When this situation occurs, it's an indication that you have your Privacy settings too high on your browser to allow access to encrypted Internet Sites (which is what we have to protect your data). To gain access, you will need to go to the following settings on your browser. (These are for Internet Explorer, if you utilize another browser, the steps will be similar).

  • Click on "Tools", then on "Internet Options", then on the "Privacy" tab.
  • Set this level at "Medium".
  • Press OK to save the settings.
  • Login to Eastwood Internet Banking again. (It's not necessary to restart your computer.)

When I try to login to my Internet Banking profile, I get a message telling me to contact the system administrator.

This message appears when you have attempted to login to Internet Banking using either an incorrect User ID and/or password <# of times?>, your profile is locked from further access until you contact us for assistance. Click on the "Contact Us" and then on "Email" to send us a secure message indicating the problem. Include your name and one of your account numbers. If your email address does not match what we have on file, or you have not provided your email to us previously, we will also need your Privacy Code before we can reset your password. If you cannot remember your Privacy Code, please call customer service or your nearest branch office.

The User ID must be no more than 10 characters in length and can include letters and/or numbers. The password can be 6 to 16 characters in length, must include at least one letter and one number and is case sensitive.

When I try to login to Internet Banking I get an HTTP error message.

Eastwood Bank uses the latest in Internet Security and User Authentication to ensure that data being transmitted through the Internet Banking system is secure from unauthorized access. To access the system, your software must support a128-bit version of Secure Sockets Layer (SSL) and, if you do not have that, you may get the following error message:

HTTP Error 403
403.5 Forbidden: SSL 128 required

If your browser does not support 128-bit SSL security, you will not be able to view and use Internet Banking. If it does, and you still get this message, please contact the Web server's administrator and report the problem.

How can I tell what level of encryption I have?

Before you can successfully launch Internet Banking, you must download the encryption package . Please follow the instructions below for the browser that you have on your computer. If you need to upgrade, you can download the information from the Internet and at no charge. (The two listed below are the most common types of browser tools.)

Microsoft's Internet Explorer - To check the encryption that you have on your system select Help from the top menu then About Internet Explorer. A window will appear that tells you the version of Internet Explorer and then right below, says "cipher strength". If it says anything less than 128 bit, you will need to update your encryption package (generally, it is not necessary to update your browser). Directly following the cipher strength information is a hyperlink (underlined text) that says "Update Information". Please click on that and follow that link to update your software.

Netscape - To verify the version of Netscape you are using and to show the encryption level, utilize the link below. A screen will appear and state: You are currently using: Netscape Communicator X.XX and right below that in smaller print is the encryption that it detects. If you have anything less than 128 bit, you must download the encryption package which you can do directly from their site and at no charge. Simply go through their download menu to find the encryption package that will fit your computer (you won't need to update your browser).

Previously, I was able to access Internet Banking, now I get an HTTP error message.

You may have at one time downloaded the 128 bit encryption that is required to run Internet Banking; however, sometimes when you install new software on your computer or download from the Internet, your encryption tools get overwritten with a lower standard of encryption (generally 40 bit). Eastwood's software was written with the highest level of security (128-bit SSL) to ensure that your personal and account information is protected as it travels across the Internet. (See instructions above to verify your level of encryption.)

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