Security and Privacy
Eastwood Bank employs the latest in Internet Security and User Authentication to ensure that data being transmitted through the Internet Banking System is secure from unauthorized access. The methods are outlined below.
Digital ID's from Verisign
Eastwood Bank's Internet Banking System (IBS) uses digital IDs certified by VeriSign, an industry leader in digital identification certificates, to authenticate user information and provide access to the data through the system.
How do digital ID's work?
Digital IDs work off of a matched key setup where the server has a "private" key issued only to the server and a "public" key widely distributed to the bank's customers. A digital ID requires a matched pair of keys that are unique to each other to encrypt and decrypt data. With this setup, transactions created, encrypted, and transmitted by bank customers using the public key can only be decrypted by the other key in the pair running on the server.
Secured Data Transmission
The Internet Banking System combined with digital ID authentication through VeriSign allow the server to implement Secure Sockets Layer (SSL) protocol, the standard technology for secure web-based communications. With SSL, data traveling between the bank and customer is encrypted and can only be decrypted through the pairing of the public and private key pair. SSL capability is built into server hardware and browsers, but requires a digital ID to be functional.
Eastwood Bank may place cookies or similar files on your hard drive for security purpose and to facilitate navigation while you are visiting our site.
A secure cookie is a small text file with hashed content that is placed on a computer to help identify the user. In this case, the cookie that is stored on your PC during login lets you bypass your personalized security questions whenever you access Internet Banking in the future. The secure cookie will periodically expire on your computer and will require you to remember your computer again. Our cookies do not identify you as an individual or by account number.
If you do not accept these cookies or similar files, you may experience some inconvenience in your use of some online products. Also, when logging into Internet Banking, we will not be able to recognize your computer and you will need to answer one of your pre-defined security questions each time you log in.
Eastwood Bank requires Internet Banking users to select three security questions and provide answers. If we ever need to confirm your identity, your correct answers will help us verify it is you.
Access to your information is protected by a firewall. A firewall is a device between your computer and our server that only allows authorized traffic to access the information on our server. By combining a firewall with the other authentication tools listed above, Eastwood Bank makes your Internet Banking transactions secure.
We collect and keep the contents of e-mail you send us in addition to your contact address and our response. This enables us to respond to your requests and questions. E-mail sent to us should be used for inquiries that are not sensitive or confidential. The e-mail addresses we use on most of the site are not secure. If we need information beyond your name, address, e-mail address and phone number, we will proved you with a secure e-mail form. We will never request that you confirm your Personal ID, account numbers, Password or other sensitive information via e-mail.
We will ask for an e-mail address when you set up a new account or services with us. We may use this address to communicate with you regarding our products and services.
Links to External Sites
We may provide links to sites outside the control of Eastwood Bank. These links are meant to provide information and services we believe may be of interest to you. We only provide links we believe are reputable; however, we do not make any representations concerning the linked sites content or availability. You should review each site's privacy and security policies before you enter confidential information on the site.
Eastwood Bank is committed to protecting your personal information. Strict policies and procedures have been implemented to ensure that your personal information is kept confidential. Only authorized signers can access account information. We will never request sensitive information from you via e-mail including: Personal ID, Passwords, PINs or account numbers.
Eastwood Bank does not collect identification information from users visiting this web site or using our Internet Banking system. However, we do collect usage information to determine frequency and duration of access to this site. In addition, the Internet Banking System tracks the number of transactions entered by customers. All of this information is used to create summary statistics for our site and to help the bank determine better ways to service our customer's needs.